These are our terms and
conditions under which you use the www.monkeyfishkids.com website. Any use of this website means that you agree to them. If you do not agree to these terms and conditions then please do not use this website.

Our Contact Details
If you need to contact us or return goods to us, you can do so at the following address:

Futuredog Ltd
17 Bedford Street
Norwich
Norfolk
NR2 1AR

Monkeyfishkids.com is the trading name of Futuredog Ltd
VAT Reg Number: 595 2732 10
Company Reg Number: 5279116

Telephone Details
UK callers please contact us on 01603 763770
For international callers, please call 00 44 1603 763770

Email Details
If you need to email us regarding any query or a particular order please write to shop@monkeyfishkids.com

Sizing
Our brands sizes vary slightly. So they should be used as a guide only. If you would like to call to discuss the sizes of garments you are considering, please feel free to call us during normal shop opening hours. Our staff are very familiar with all of our brands, & will be very happy to offer guidance.

UK callers please contact us on 01603 763770
For international callers, please call 00 44 1603 763770

Payment
All payments including all delivery fees, must be made by either credit or debit card. All transactions are charged in £ Sterling.

We accept Visa, Visa Electron and Mastercard.

All transactions are completed on a secure server. Monkeyfishkids.com processes all card transactions using encrypted & secure card merchant software. So your data is coded before sending over the internet, making it useless to anyone but the intended recipient.

You will see the padlock at the bottom of the browser. This ensures that your transaction details are kept secure and confidential and can only be read by monkeyfishkids.com

This offers the highest security & gives you the confidence of knowing that all personal details are held safely.

Delivery Info
We aim to despatch all authorised UK orders within 24 hours. International orders are shipped within 7 working days from receipt of your order.

UK Delivery
UK deliveries are charged at £3 per order.
Delivery is free on all UK mainland orders over £100.

European Delivery
Our European delivery includes "signed for" security, to ensure that your order arrives safely & quickly.

We charge £6 flat rate for European delivery

Worldwide Delivery
Our Worldwide delivery includes "signed for" security, to ensure that your order arrives safely & quickly.

We charge £8 flat rate for Worldwide delivery

Customers living outside the European Union may incur local taxes and import duties. Please note this may involve a delay in the delivery of your item. The customer is solely responsible for the payment of all these additional charges if imposed.

Delivery Times
We aim to despatch all authorised orders to the United Kingdom within 24 hours, and within 7 working days from the date of the order for overseas deliveries. Working days are Monday to Friday. However, there may be circumstances beyond our control which delay delivery. We cannot be held responsible for any delays caused by our couriers.

If your goods do not arrive when expected please contact us at shop@monkeyfishkids.com so that we can check progress with our couriers.

Returns and Exchanges
We are confident that you will be satisfied with any item that you purchase. monkeyfishkids.com is happy to exchange, offer store credit or refund web ordered goods.

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 days of receipt. Please include your proof of purchase & ensure the goods are in perfect condition with all swing tags attached. We will issue a full refund on receipt, or exchange the item for a different size or colour if you prefer. The items are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. These terms and conditions do not affect your statutory rights as a consumer.

Please accept that we are unable to refund any cost for postage that you may have paid, unless we have sent you an item incorrectly or the item is deemed to be faulty.

Prices
Prices are as stated on the website and are subject to change at any time without notice. All prices are quoted in £ Sterling.

Availability of the Website and Goods
We use the latest technology to ensure that the website runs smoothly and that only goods available are displayed. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available.

Intellectual Property Rights
The rights in the designs and content of this website are owned by Futuredog Ltd. They are protected by copyright and intellectual property rights. You may not copy, reproduce, modify, distribute display post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.

Privacy Policy
All the information you provide to us including your email address, address and credit card details are strictly private and confidential. We are bound by the Data Protection Act 1998 and will not disclose your details to any third party without your express written consent. We do not share any personal information with anyone and we do not sell it to others.

Right To Alter Terms and Conditions
Our website is constantly changing and these terms and conditions may change from time to time. We reserve the right to change the terms and conditions without notice.

Jurisdiction
This agreement will be governed by the laws of England and by using the website you agree to submit to the exclusive jurisdiction of the courts of England.